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Talk to a real person
Questions about an order, a change you'd like, or a gift you're planning — write to us. We read every message ourselves and reply, usually within one business day.
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Tell us what's on your mind and we'll get right back to you.
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What we can help with
Order help
Questions before or after you order — we'll walk you through it.
Changes & revisions
Need to tweak a name, a photo, or a scene? Just ask.
Delivery & formats
When it's ready, how you'll watch it, and where to find it.
Gifting
Ordering for someone else? We'll help you make it feel special.
Quick answers
- How soon will I hear back?
- We read every message ourselves and reply within one business day, often sooner.
- Can I change my order after placing it?
- Yes. Tell us what you'd like to change and we'll update it before your video goes into animation.
- How do refunds work?
- If something isn't right, write to us — we'll make it right or arrange a refund.
Looking for more? Read the full FAQ.
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